How our service department ensures the continuity of the production process
We understand the critical importance of uninterrupted radiopharmaceutical production, whether for diagnostic or therapeutic purposes. By continuously evolving our services to align with our client's needs and expectations, we ensure that production processes remain efficient and reliable.
Ensuring quality beyond delivery
At Von Gahlen, “for sure” means more than just delivering high-quality products – it means maintaining them for decades. Our commitment continues long after delivery and commissioning by proactively monitoring products in the field. To ensure long-term performance, we offer preventive maintenance contracts, taking care of annual servicing so our customers can focus on their daily operations without worry.
Intensive contact with the customer
A strong customer relationship goes beyond supplying products; it involves staying in close contact to anticipate needs and replace parts preventively, avoiding unexpected downtime. With decades of experience, our service specialists know precisely how to keep our production lines running optimally. Our inside service team and field engineers work seamlessly together to provide service worldwide – where our customers are.
Dedicated Inside Service Team and Field Service Engineers
Our inside service team has extensive experience in service coordination, process development, and quality management, we ensure efficient parts support and deploy mechanics for maintenance tailored to customer needs. Thanks to our diverse global projects, delivering on-site comes naturally.
Service & Support Overview
- Preventive maintenance contracts: tailored service agreements to ensure long-term reliability. We work closely with clients to compile the right service elements, including preventive maintenance, spare parts availability, and technical support, ensuring optimal system performance and minimal downtime.
- Parts support: Managing Request for Quotations (RFQs), locating requested parts in drawings and purchase orders, and keeping clients informed on order status.
- Field service: Coordinating and executing corrective maintenance (CM) and preventive maintenance (PM), by our first line of response; service coordinators. Aligning service scope, and our coordinators and mechanics ensuring proper planning, accurate documentation and reporting, and communication.
- Engineering and technical support: Providing advanced technical expertise for field challenges and complex failures reported by clients, that require more in-depth technical expertise.
For over 50 years, we have been delivering products worldwide and providing maintenance – even for products that have been used for decades. We value strong, long-term relationships with our customers. As our installed base grows, our service department, including inside support and field service engineers, expands accordingly. This ensures we maintain our high standards globally and remain a trusted client partner.
Would you like to have contact with our inside service team or learn more about our services? Feel free to contact service@vongahlen.com.
